OK, man...
So my computer cord BUSTED like, three days ago. And it was pure.hell. I mean it.
That cord. I unplugged and replugged it, took it apart, put it back together, blew on it, looked at it, smashed it against my fist, smashed it on the floor, then went up to hubby crying, "THE LAPTOP CORD IS TOTALLY BUSTED! AAAAAAAAAAACK!"
After trying every fancy troubleshooting technique that I did, he sprung into action. Forget his meetings, the deadlines on papers, students calling and emailing about the upcoming class simulation...he knew if he didn't handle this situation
immediately he would have a wife who was barfing up a lung while riding the ceiling fan. He flew out of the house saying something to the effect of , "OKI'llgogetonerightnowbecauseIknowyoureallyneeditandIdon'twantyoutogetMAD!"
That's right man.
So he left. I wandered around the house. Thinking,
should I clean? Talk to the kids? Clean? What the heck do I do? I wimpered as I put a dish in the dishwasher and decided to start school with the kids. Man, I couldn't even set up the cool computer programs so I could like, sit around while they learned math. IT WAS TERRIBLE!
Then, Josh called.
Josh: "Um, they have a universal cord for $90 at Wal Mart."
ME: "WHAT? Is ANYTHING at Wal Mart $90? For
serious? That is ridiculous! Dell does this on purpose you know. They make cheap crap on purpose so we have to buy it over and over and over again and it takes WEEKS to get anything replaced because you have to call some remote village on the Australian Coast to get it!"
Josh: "I'll check Best Buy."
I walked around the house, mumbling strange things. A
dear friend finally called me, saving me from my plan to ride the ceiling fan, and she consoled me as we lamented what we
could be typing about on IM at that very moment, had my stupid cord
not busted.
So I did laundry.
Josh called back.
Josh: "They don't have them"
Me: "Oh of COURSE they don't have them! You know why? Dell is run by the Mafia! They are I tell you! They want to control all the Dell accessories to make sure I sell my soul to the Corleone Family, causing me to fall into a life of petty crime in order to satisfy my computer addiction!"
Josh: "The Corleone Family is fictional."
Me: "Yeah??? Well??? BLARGING CRIPES!"
Josh came home. My eyes were swollen from crying, the kids were eating chocolate chips and cutting out pictures from old Dell magazines, taping them to my forehead.
Josh called Dell directly.
Dell Representative: "This is Dell how can I help you?"
Josh: *whispering* "Help me. Please. Help me..."
Rep: "Excuse me? Are you there?"
Josh: "My wife...I'm scared. Please, help me."
Rep: "Sir, do you need to call 911?"
Josh: "I have them on the other line. Please. Send me a replacement cord. Hurry. Send it. Now!"
Rep: "Is the laptop under warranty?"
Josh: "Oh no. You're gonna make me talk to her?"
Rep: "Well, if it is, we can replace it for free." Josh slowly walked down the stairs to see me seething and chewing on carpet fibers.
Josh: "Hon, I need you to focus."
Me: *pulling out my eyelashes*
Josh: "When did we get this laptop? Was it less than a year ago? Because if so the cord is under warranty and-"
Me: "WHAT? How am I supposed to know when we got this laptop? Am I supposed to save receipts or something? It's a piece of crap stupid laptop anyway! They don't care about me! They just make stupid dumb crappy cords that can't even last a friggin' year and they KNOW it! Don't they know I haven't posted to my blog in three days, my
giveaway needs attention, my FB page status is like from the 1980's, my IM friends have moved on, declaring me MIA, and
I even miss Twitter! MY LIFE IS RUINED!"
Josh: "Would you say it was around March of last year?"
Me: *sigh* Sure.
Josh disappeared as I found myself desperately wanting to tweet about this devastating turn of events, and I don't even friggin' tweet!
Josh returned from the phone call to find me actually hanging from the ceiling fan.
Josh: "OK it's ordered. Please get down."
Me: "When is it coming?"
Josh: "Um not sure, the guy didn't know." *packing things quickly to make a life-saving escape from the house*
Me: "WHAAAAAAAAAAAAAAAAT? Is it two days? Two weeks? TWO YEARS! FRIGGIN' FRACK FOR THE LOVE! Why didn't he know??? How could he NOT KNOW? He is a LIAR! Didn't you tell him this was an emergency? Do they really want me to slam them all over the internet in two years when I get my cord? I bet they know. I am never getting that cord! Dell is SO STUPID! I CANNOT GO ON!!!!" *banging head on sharp objects*
Josh left to move on with the day while I spent the day running up and down the stairs to check our big computer in between dealing with my kids, crying in the bathroom and toying with the idea of buying a Mac. Life hadn't been that hard in a
long while.
But guess what? The cord came the NEXT DAY! And even though we weren't able to produce a receipt proving the cord was under warranty they honored it anyway.
I love Dell. They are awesome.